SHIPPING

STANDARD SHIPPING

Shipping rates are calculated at checkout. We currently only ship within New Zealand, using NZ Post . Orders are dispatched weekly. Unless otherwise discussed, orders will arrive within two weeks.

RURAL SHIPPING

If you have a rural delivery address, please select the rural shipping option at checkout. If you do not and NZ Post flags your address as rural, we will contact you to pay the difference. Orders will not be dispatched until the difference has been paid.

WRONG ADDRESS

If the wrong address is specified by the customer, we will do what we can to complete the delivery, but we cannot guarantee your parcel will arrive and cannot offer a refund.

ERRORS BY RURU RUBBER OR NZ POST

In this instance we will take responsibility for the lost items and issue a replacement order. please allow at least three weeks delivery to allow any parcels that have gone astray within the system to be found.

RETURNS

RETURNS

We will repair, replace, refund or credit items that have a manufacturing fault.

SIZING ISSUES

We can offer returns on items provided they are returned within 14 days of receipt and are still in their original condition - they have not been worn, washed or shined.

We cannot offer returns or exchanges on customised or made to measure items. We cannot offer returns if you have provided incorrect measurements for a made to measure item.